Terms and Conditions

1. Introduction

Welcome to Vinetote.

These Terms and Conditions apply to your use of the Vinetote website and your purchase of our fruit basket products.

By visiting our website or placing an order, you agree to be bound by these Terms and Conditions.

Brand Name: Vinetote

Company: Snake Basket Media GmbH
Address: Arnswaldtstr. 10, 30159, Hannover
Phone: 49511315790
Email: basket@vinetote.com

Website: www.vinetote.com

Company Address:

2. Products and Orders

Vinetote offers fruit basket products through our online store.

We are committed to providing accurate product descriptions, images, and information to help our customers make informed purchasing decisions.

When placing an order, you agree to provide accurate contact details and delivery information required for order processing.

Upon receiving your order, Vinetote will review the order details and arrange for preparation and shipment based on the product information you selected.

An order confirmation email will be sent to the email address you provided at checkout.

3. Pricing and Payment

All prices displayed on the website are in the currency applicable at checkout.

It is the customer’s responsibility to carefully review order details, product information, and total amount before completing the purchase.

Orders cannot be processed until payment is received.

4. Shipping

Vinetote offers shipping services to customers located in Europe and the United States.

We partner with several well-known carriers, including DHL, FedEx, and UPS Priority, to arrange shipments.

Estimated delivery times are as follows:

Processing and Shipping Time: Approximately 5-12 business days

Delivery times may vary depending on the destination, carrier operations, public holidays, and local delivery conditions.

Once your order has shipped, Vinetote will send tracking information to the email address you provided at checkout.

Tracking notifications may contain important shipping updates, such as:

Order Shipment Confirmation

Arrival at Logistics Center

Local Delivery Progress

We encourage customers to monitor tracking information and ensure that the provided shipping details are accurate.

5. Order Delays

If your order exceeds the standard delivery time, you can contact Vinetote for assistance.

We will communicate with the relevant carrier, review the shipment status, and investigate the situation.

After reviewing the available information, Vinetote will determine an appropriate solution based on the specific circumstances of the order, including a refund or exchange.

6. Shipping Risk and Liability Transfer

For customers located in the European Economic Area (EEA), liability for loss or damage to purchased goods transfers to the customer upon receipt of the goods by the customer or their designated representative.

Liability transfer does not occur only upon delivery to the carrier.

Vineote will continue to arrange shipment until delivery is completed in accordance with applicable consumer protection requirements.

7. Right to Return Goods for European Customers

Customers located in the EEA have the right to return goods within 14 days of receipt, in accordance with applicable consumer protection laws.

To exercise this right, customers should contact Vinetote via email within the specified period and provide relevant order information.

Upon receiving a return request, Vinetote will provide further instructions on the return process, depending on the specific circumstances.

There may be exceptions for certain products, such as personalized or custom-made products or products that cannot be returned due to their nature, but these are subject to applicable laws.

8. Damaged or Defective Products

If you receive a damaged or defective product, please contact Vinetote via email after receiving your order.

You may need to provide the following information:

Order Number

Description of the Problem

Photos showing the product’s condition

Vinetote will arrange a refund or exchange based on the specific circumstances after reviewing the information provided by the customer.

For some confirmed issues, customers may not need to return the affected goods.

9. Returns and Refunds

Customers requesting returns or refunds should contact Vinetote using the following email address:

Email: basket@vinetote.com

Refunds will be processed after review and approval.

Processing time may vary depending on the original payment method and the relevant financial institution.

10. Customer Responsibilities

Customers are responsible for:

Providing accurate order information

Providing a valid email address to receive order notifications

Reading product details carefully before purchasing

Ensuring correct shipping information

Vinetote is not responsible for delays caused by incorrect information provided by the customer.

11. Website Use

The customer agrees to use the Vinetote website in accordance with applicable law and these Terms and Conditions.

The customer shall not use the website for illegal purposes or activities that may interfere with the proper functioning of the website.

12. Terms Changes

Vinetote may update these Terms and Conditions as necessary to reflect changes to our services or applicable legal requirements.

The updated terms will be posted on this page, indicating the revision date.

13. Contact Information

For any questions regarding these Terms and Conditions, orders, shipping, returns, or refunds, please contact:

Address: Arnswaldtstr. 10, 30159, Hannover

Phone: 49511315790

Email: basket@vinetote.com

Website: www.vinetote.com