Refund and Return Policy

1. Overview

Welcome to Vinetote.

This Refund and Return Policy explains the process for returns, refunds, and product-related issues for customers who purchased fruit basket products from our website.

Brand Name: Vinetote

Company: Snake Basket Media GmbH
Address: Arnswaldtstr. 10, 30159, Hannover
Phone: 49511315790
Email: basket@vinetote.com

Website: www.vinetote.com

2. Payment Methods and Refund Processing

Vinetote accepts common payment methods, including:

Visa

Mastercard

American Express

Apple Pay

Google Pay

E-wallet

Approved refunds will be processed through the original payment method used when you placed your order.

Refund processing time may vary depending on the payment method and the processing time of the relevant financial institution.

3. Return Rights for European Customers

Customers located in the European Economic Area have the right to return goods within 14 days of receipt, in accordance with applicable consumer protection regulations.

To exercise this right, customers should contact Vinetote by email within the specified period. Please provide the following information:

Order Number

Customer Name

Email Address Used When Placing the Order

Return Request Details

Email: basket@vinetote.com

Upon receiving a valid return request, Vinetote will provide return instructions as appropriate.

4. Return Address

For returns, customers should ship the goods to the appropriate return address provided by Vinetote.

Return Address: Arnswaldtstr. 10, 30159, Hannover

Customers should contact Vinetote for correct return instructions before shipping any returned goods.

5. Damaged or Defective Products

If the product received by the customer is damaged or has a product-related problem, please contact Vinetote by email after receiving the order.

Customers should provide:

Order Number

Problem Description

Photos showing the condition of the product

After reviewing the submitted information, Vinetote may arrange:

Refund

Replacement

For confirmed cases, customers may not need to return the affected goods; photos may be sufficient for review.

6. Shipping Delays and Transportation Issues

Vinetote provides delivery services to customers in Europe and the United States.

We partner with several well-known carriers, including:

DHL

FedEx

UPS Priority Service

Estimated delivery time:

Approximately 5-12 business days

After your order is shipped, Vinetote will send tracking updates to the email address you provided at checkout.

Tracking notifications may include:

Order shipping information

Logistics center arrival information

Local delivery progress

If your order exceeds the standard delivery time, you can contact Vinetote for assistance.

We will communicate with the relevant carrier to verify the shipping status and investigate the situation.

After reviewing the available information, Vinetote will determine an appropriate solution based on the specific circumstances, including a full refund or replacement.

7. Return Conditions

Customers requesting a return should ensure that:

Submit a return request within the applicable return period

Provide order information for verification

Follow Vinetote’s return instructions

Returns will be processed in accordance with applicable consumer protection regulations.

8. Refund Process

Once the refund request is approved, Vinetote will process the refund through the original payment method.

Refund processing time may vary depending on the following factors:

The chosen payment method

The financial institution’s processing procedure

Order status

The customer will receive a confirmation message upon completion of the refund.

9. Customer Support

For any questions regarding returns, refunds, product damage, or order issues, please contact:

Vinetote

Email: basket@vinetote.com

Website: www.vinetote.com

Company Address:Arnswaldtstr. 10, 30159, Hannover

Our customer support team will review your request and provide assistance.

Vinetote

Provides fruit basket products to customers in Europe and the USA, offering a clear return process and customer support.