Privacy Policy

1. Introduction

Welcome to Vinetote.

This Privacy Policy explains how Vinetote collects, uses, stores, and protects your personal information when you visit our website, place an order, or contact us regarding our products and services.

Vinetote respects customer privacy and processes personal information in accordance with applicable privacy laws and regulations, including the General Data Protection Regulation (GDPR) applicable to the European Economic Area and relevant privacy requirements in the United States.

2. Data Controller

The data controller responsible for processing personal information under applicable data protection laws is:

Brand Name: Vinetote

Company: Snake Basket Media GmbH
Address: Arnswaldtstr. 10, 30159, Hannover
Phone: 49511315790
Email: basket@vinetote.com

Vinetote determines how and why customer information related to website operations, order processing, customer communication, and related services is processed.

3. Information We Collect

When you use our website or purchase products, we may collect the following information:

Personal Information

Name
Billing Address and Shipping Address

Email Address
Phone Number
Order Details
Communication Records When You Contact Us

Technical Information

When you visit our website, we automatically collect certain information, including:

Browser Type

Device Information

Website Usage Information

IP Address

Access Time and Pages Visited

This information helps us maintain website functionality and improve customer experience.

4. How We Use Personal Information

Vinetote may use the information it collects for the following purposes:

Processing and managing customer orders

Providing customer support

Responding to inquiries

Sending order-related updates

Maintaining website operations

Meeting applicable legal and accounting requirements

Improving our products and services

We process personal information only where there is a valid legal basis as provided by applicable privacy regulations.

5. Payment Information

Payments made through our website are processed by Stripe.

As a payment service provider, Stripe processes payment-related information in accordance with its own privacy practices and applicable financial regulations.

Vinetote does not store complete payment card details in its own systems. Payment information is processed through Stripe’s payment processing services.

For more information on how Stripe handles personal information, customers can view the Privacy Policy on the Stripe website.

6. Cookies

Vinetote uses cookies and similar technologies to support website functionality, remember user preferences, analyze website usage, and improve website performance.

Cookies may collect information such as browser preferences, website activity, and session information.

Customers can manage cookie preferences through their browser settings (if applicable).

7. Sharing of Personal Information

Vinetote will only share personal information as necessary for legitimate business purposes, including:

Payment processing services

Website service providers

Customer support services

Legal or regulatory requirements

Any service provider that processes personal information must process the information in accordance with applicable privacy requirements.

Vinetote will not sell customers’ personal information.

8. Data Retention

Vinetote retains personal information only for the time necessary to achieve the purposes described in this Privacy Policy.

Retention periods may include:

Customer account and order information: Retained for the period necessary to provide services and maintain customer records.

Transaction and accounting information: Retained in accordance with applicable German and European accounting and tax obligations.

Customer communication records: Typically retained for up to 3 years after the last communication, unless required by law for a longer period.

Website technical information and cookie-related records: Retained in accordance with the expiration date of the relevant cookies and applicable privacy requirements.

When personal information is no longer needed, it will be deleted or processed in accordance with applicable data protection requirements.

9. Your Privacy Rights

Depending on your location and applicable laws, you may have rights related to your personal information, including:

Requesting access to your personal information held by Vinetote

Requesting correction of inaccurate information

Requesting the deletion of your personal information, where applicable

Objecting to certain types of processing

Requesting restriction of processing

Requesting a copy of your personal information, where applicable

Customers may contact us using the information provided below to exercise their applicable privacy rights.

10. U.S. Privacy Information

Customers located in certain U.S. states may have additional privacy rights under applicable state privacy laws.

These rights may include requesting information about the personal data collected, requesting the deletion of your personal information, where applicable, and requesting details about how your personal information is used.

To submit a privacy request, please contact Vinetote using the contact details provided in this Privacy Policy.

11. Data Protection

Vinetote takes reasonable steps and complies with applicable privacy requirements when processing personal information.

We access customer information only for purposes such as operating the website, processing orders, providing support, and fulfilling legal obligations.

12. Children’s Privacy

The Vinetote website is intended for general customers and does not target children below the applicable legal age.

We do not knowingly collect children’s personal information without proper legal permission.

13. Changes to the Privacy Policy

Vinetote may update this Privacy Policy as needed to reflect changes in our services, legal requirements, or privacy practices.

Any updates will be posted on this page, indicating the revision date.

14. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

Vinetote

Company: Snake Basket Media GmbH
Address: Arnswaldtstr. 10, 30159, Hannover
Phone: 49511315790
Email: basket@vinetote.com

Vinetote is committed to providing high-quality fruit basket products, focusing on clear communication, responsible handling of customer information, and providing a reliable online shopping experience.