Shipping Policy

1. Shipping Information

Welcome to Vinetote.

Vinetote provides fruit basket products to customers in Europe and the USA.

We partner with several reputable logistics companies, including DHL, FedEx, and UPS Priority Services, to arrange order delivery for our customers.

Shipping Address:

Arnswaldtstr. 10, 30159, Hannover

2. Order Processing

After order confirmation, Vinetote will arrange order preparation and shipment according to the order details.

Customers will receive an order confirmation email to the email address provided at checkout.

After the order is shipped, we will send tracking information to the customer’s registered email address.

3. Delivery Time

Estimated delivery time is:

Approximately 5-12 business days

Delivery time is calculated from the date the order is shipped.

Delivery time may vary depending on the destination, logistics company arrangements, local delivery procedures, public holidays, and other factors affecting transportation.

4. Shipping Tracking Updates

Vinetote will send shipping tracking updates to the email address provided by the customer when placing the order.

Tracking notifications will be sent at key shipping stages, including:

Order Shipment Confirmation

Arrival at Logistics Center

Local Delivery Progress

Customers can use the tracking information in these emails to track their order status.

5. Shipping Delays

If an order exceeds the standard delivery time, customers can contact Vinetote for assistance.

Upon receiving the request, Vinetote will communicate with the relevant carrier to verify the shipping status and investigate the situation.

After the investigation, Vinetote will determine an appropriate solution based on the specific circumstances, which may include:

Full Refund

Reshipment

The final solution will depend on the specific circumstances of the order and the shipping status.

6. Receiving Information

Customers are responsible for providing accurate receiving information when placing an order, including:

Recipient’s Name

Shipping Address

Contact Information

Customers should carefully review their order details before completing their purchase.

If the information provided is incorrect, customers should contact Vinetote as soon as possible so that we can assess feasible solutions.

7. Receiving Goods

We recommend that customers check their order information and shipping updates after receiving the tracking information. If there are any issues with receipt or the condition of the received goods, customers should contact Vinetote via email with relevant order details.

Email: basket@vinetote.com

8. Contact Information

For any questions regarding shipping, delivery status, or order assistance, please contact:

Brand Name: Vinetote

Company: Snake Basket Media GmbH
Address: Arnswaldtstr. 10, 30159, Hannover
Phone: 49511315790
Email: basket@vinetote.com

Vinetote

Provides fruit basket products to customers in Europe and the USA, offering clear shipping information and customer support.